FAQs

1. PLACING ORDER

1.1 How do I pay?
Geckoset accepts Paypal as payment options.
• PayPal is the world’s trusted way to pay and get paid online. We accept Paypal payments, Visa, MasterCard via Paypal payment system.
• You can safely enter your credit card number via our secure server and purchase directly on geckoset.com.

1.2 I can’t not find product I need

Please contact our Customer Service Team via email [email protected] for references.

2. MODIFYING & CANCELING

2.1 What should I do if I received wrong/missing/faulty items?

Do not hesitate to contact us demonstrating adequate proof of wrong/missing/faulty items within 3 days after you receive your parcel. Should you be eligible for a replacement, we will start manufacturing your replacement order and ship it to you completely free of charge. After 7 days since the parcel was successfully delivered, we are not able to handle any issues with your order.
Contact our Customer Service via email [email protected]. Please include the order number of the item(s) that were wrong/missing/faulty.

2.2 What should I do if I realize that I put an incorrect/incomplete address?

We will ships out the package after 2-5 business days when your purchase is completed, we can’t change any information about your order regarding a shipping address adjustment. You should contact us as soon as possible and keep us informed of your problem immediately. In case we fail to correct/complete your new address, please keep a close eye on your tracking number and contact your local post office to correct/complete when the package arrives there.

3. SHIPPING & DELIVERY

3.1 Do you ship to my country?

We currently offer worldwide shipping. Feel free to contact us at [email protected] with questions relating to shipping to specific destinations.

3.2 How long will it take for my package to be delivered once shipped?

Your item(s) is what matters when it comes to how long the shipping will take. We will ships out the product from our suppliers in many countries, please refer to the link attached for more detailed information.

For more information about shipping time here

3.3 Do you offer free shipping?

Yes, we do! We offer free standard shipping for all orders over $75.

3.4 How can I change my shipping address?
– We only change the shipping address before sending the parcel out.
– To change your shipping address, please contact Geckoset Customer Service via email [email protected] using this form:
• Title/Subject: Changing Address of Order #…
• Content: new correct shipping address confirmation.

3.5 What is the status of my order?
You’ll receive a confirmation after placing the order and a notification when the order’s ready to be shipped out. Please contact Geckoset Customer Support Team via email [email protected] to ask about your order status if you didn’t receive the confirmation from us.

3.6 . When will my order be shipped out/ I receive my tracking number?
• Please refer to the shipping policy in order to get our production timeframe. Your order will be shipped out right after production.
• After your order has been prepared for the shipping process, you will receive a notification of shipment which is included the tracking number.

3.7 Why does my tracking say “Not Found”?

Normally, you can expect a shipping update on your order after 1-2 business days on the shipping website. You can see real-time updates by clicking on Track Your Order. If you do not see any activity on your tracking number after 2 business days, please email us at [email protected] and we’ll investigate and notify you of the latest information.

3.8 How do I track my order?

You can check the shipping status of your order by clicking on Track Your Order. You will also receive a confirmation email with a tracking link once your order is shipped out. Please check it frequently to avoid any problems occurring during transit to you.

3.9 Why I have not received my order while I got delivery notification?
– When the tracking site marked that your package was delivered but you have not received it yet. Please re-check your provided address/ mailbox or contact to the local post office first to get the item.
– If you has not found the item after re-checking all, please contact Geckoset Customer Support Team via email [email protected] to get best guidances.