Will I receive any order confirmation after placing an order?
An order confirmation with order summary will be sent to you through email right after you have placed your order.
We will also send an email to keep you updated frequently on your order status.
How can I change specification/ delivery address/ recipient for my existing order?
We are trying to ship the items the soonest, so for any changes like:
Change of address or personal information
- Change of specifications like product, size, color
Feel free to send us a message at [email protected]
NOTE: Product, delivery addresses and recipient names can only be changed if the orders have not been shipped out yet. Once shipped, we can no longer change the invoices since these are already printed and orders have already been handed over to our third-party couriers.
Can I make changes to my existing order?
Buyers are allowed to make changes to orders placed, within 24 hours of making their purchases and before the orders are fulfilled. Additional charges may be incurred by the buyers for any changes made to the orders after 24 hours of making their purchases.
How can I cancel my order?
Cancel order You can only cancel your order within 2 hours from purchasing time of the same day and we will refund 100%. If your order is already in production we can’t cancel your order. If you still want to cancel, we can only refund 50% of the value of your order.
Note: We do not accept reason such as.. (“I’ve bought the wrong item”), (“I’ve found it cheaper elsewhere”), (“I’ve changed my mind and decided not to get this”), (“I wanted to give as a gift but I’ve found out my friend actually already gotten one”), (“I’ve bought this by accident”) or other similar reasons.
I received an incomplete order, what should I do?
Please notify us immediately at [email protected] so we can assist you promptly.
If what missing from your order is a gift/ bonus, we will push to deliver it to you soon.
If what missing from your order is a part of a product or an item, we will need you to send us the photo of:
- The package notice attached to the packaging of the parcel – a piece of paper showing the delivery details
- The product packaging showing the product
I received the wrong item, what should I do?
If the item you received is not what you originally ordered, we are happy to replace the item for you. Please notify us immediately at [email protected] so we can assist you promptly. We will need you to send us a photo of the item you received.
I received a damaged/ defective item, what should I do?
If the item you received is damaged/defective, we are happy to send you a replacement. Please notify us immediately at [email protected]
We will also need you to send us a photo/video of the item you received.
When will I get my order?
During this time of year, our production is at a high volume,it may take a little longer than usual.
– The regular shirt (T-Shirt, Hoodies, Long Sleeve, Tank Top) we need 2-5 business days to print.
– The 3D Shirt (All over print) we need 5-7 business days to print.
Once your order has shipped, the estimated delivery time is between 3 to 7 business days. Please consider any holidays that might impact delivery times.
Please note: Your order may split into multiple shipments. If this occurs, you will be notified and receive a tracking number for each separate shipment.
How much does it cost for shipping fees?
You can see the shipping fee in the table below:
|Delivery Destination||Flat Rate Price||Total Production & Delivery Time
|USA – UPS Standard Shipping||$4.99 + ($2 for each plus)||7 – 12|
|USA – Ground Shipping||$20 + ($2.5 for each plus)||4 – 8|
|International – Flat Rate||$7.99 +
($2 for each plus)
|15 – 25|